A courier counter service experience for a disabled…

A courier counter service experience for a disabled…

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Last week, a man went to post three A4 brown envelopes with 3 different addresses at a courier service centre.

He came back to the car where his elderly mother was waiting. He showed one invoice (proof of receipt).

The mother went to the counter… and asked.. Why 3 envelopes but only one invoice.

The counter lady raised her voice.. ” I asked him many times if he wants to put them together. And he said yes.

She went on repeating..as if to justify her actions to the other three customers in front of the counter.

The mother intercepted her, “hello, hello,… he is disabled!)

“Saya mahu dia belajar berkomunikasi … nampaknyI want him to learn to communicate… look like he has failed! But I am proud that he entered here just now.)

The lady soften her voice, “ya la…ini maksudnya dia berani mahu masuk sini. Saya pun tak tahu dia OKU.” (Yes, indeed, it means he was brave enough to enter here. I didn’t know he was disabled.)

“Nanti saya akan terangkan kepada anak saya.” ( Later, I will explain to my son.)


The counter lady put the 3 envelopes into 3 separate plastic envelopes…and gave the mother 3 invoices ( proof of receipt).


It was a learning experience for the mother.. and hopefully the courier service counter lady learned something, too.